What is "No Win No Fee" and how does it work?

It really is quite simple. If your claim is successful, the other party will pay your Solicitor’s costs and you will receive the full compensation awarded.

How much will it cost to make a claim?

Nothing! We appoint a Solicitor from our extensive panel that will enter into a Conditional Fee Agreement (CFA) in relation to their costs, this agreement protects you against all costs whether you win or lose.

How does the CFA work?

The English Legal System allows you to claim back the fees owed to your Solicitor from the responsible party. In such a case, your Solicitor will negotiate the amount of fees due directly with the other side after successfully completing your claim. Whatever your Solicitor can recover in fees will be retained as the costs, but you will not be expected to pay anything, even if there is a shortfall. If your case is not successful your Solicitor gets nothing. 

Will I have to pay the other party’s costs if we lose?

Under English Law the losing party pays the winning parties costs, so our panel Solicitor will make sure you are adequately insured against this risk at no cost to yourself. The insurance to cover this is known as “After The Event” Insurance (or you may already have insurance in place). The Solicitor purchases After The Event Insurance on a deferred basis, which means the premium is not payable until the conclusion of your case, whereupon it is recovered from the responsible party.

What injuries can I claim for? 

You do not have to sustain a serious injury to be entitled to compensation. You are entitled by law to be compensated for any injury arising from a non-fault accident. The injuries you sustain can include cuts, bruises or soft tissue injuries, for example whiplash.

What if I didn’t attend hospital or go to my GP after the accident?

No problem at all, we understand that many people have many other commitments and may not get time to visit their GP or the hospital, this won’t be a problem and you can still make a claim.

How long will it take to settle my claim?

Our experienced Solicitor’s will deal with and settle your claim in the shortest possible time, but the duration of a claim is dependent on a number of factors such as liability status, type, level and duration of an injury and the responsible party’s representatives. You may be eligible for a “pre-medical” offer in which case you claim may be settled in a matter of weeks. We have clients who have received “pre-medical” offers within weeks of making their claim. However, most claims can normally take between 4 months and 2 years to complete.

How much compensation will I get?

This depends on the extent of your injury. For an approximate figure, please see our ‘Injury Guide’ page. Please note that these are guideline amounts, your own compensation may vary from these figures based on your exact injuries and circumstances.

Do you take any money from my damages?

No, as long as you give honest and consistent instructions and co-operate, then you will not receive any charges from the Solicitor.

Will I have to fill out lots of paperwork?

No. We and/or the panel Solicitor that we appoint to you will complete most of the documentation. We also offer a free of charge premium service where we arrange a confidential home visit at your convenience. One of our experienced representatives will visit you to explain and assist you in completing any documentation required.

Will I have to visit a Solicitor’s office? 

You will not be expected to attend the offices of our appointed Panel Solicitor.

Will I have to go for a medical examination?

Our experienced claims team will let you know if attending a medical will help your claim for compensation. If you are required to have a medical examination this appointment will be located as near to your home as possible, so you will not have to travel very far to attend. You can include these travel expenses as part of your claim. The medical is often a “question and answer” session that takes around 10-20 minutes to complete. This process enables the medical expert to produce a medical report that details your injury and symptoms fully.

Will I have to go to court?

It is unlikely that your claim will need to go to court. The present climate for claims handling is for the two sides to agree on liability and the damages to be awarded to cut down on the number of cases that actually go to court. A majority of cases are settled out of court following negotiations with insurance companies. So it will be very unlikely that you will need to attend court.

Will people think less of me for claiming?

It is important to remember that accident victims are entitled to compensation when they have suffered from an injury through no fault of their own. Claims succeed because somebody was at fault and most insurance companies charge premiums to cover this, so there is no reason for you to suffer in silence.

Will I be asked to sign up for any type of loan agreement?

No. None of our panel of Solicitor’s will ask you to enter into a loan agreement to finance your claim.

How will my details be used and will they be kept confidential?

We operate a “no spamming” policy. Your details will only be given to your designated Solicitor, who are experts in cases like yours and best match your personal injury claim. We are registered with the Information Commissioner for Data Protection and we are committed to keeping your details confidential. We will not disclose any information to any third parties without your consent.

Is there a time limit on submitting a personal injury claim? 

Yes. Under English Law you must start a personal injury claim for compensation within three years from the date of your accident. In reality, it is likely that in order to allow enough time to appoint a Personal Injury Solicitor and establish the extent of your personal injury claim it is best to commence within two and one half years.

How does Accident Claims Helpline Ltd get paid for their work? 

We assess your case fully and once we are satisfied your case meets the necessary criteria, we appoint a Solicitor from our panel. We receive a fee from our solicitor after your case is accepted. This fee is usually between £200 - £800 depending on case type and panel solicitor instructed. You do NOT pay us this fee and it is NOT deducted from your compensation settlement.

Why should I use Accident Claims Helpline Ltd?

We are an honest, ethical and experienced company. We are very clear about what we do, how we do it and no part of our process is “hidden” from our clients. We will act promptly, professionally and discreetly to provide you with the service you deserve. Unlike some of our competitors, we will not sell your claim onto the highest bidder. Our Client Care Team provides excellent customer service to all of our clients until they receive their compensation, whilst our panel of Solicitor’s handles the legal aspects of your claim we will remain at hand to address your needs and solve any problems that you may have during the claim process.