If you wish to make a complaint, complaints may be made in writing or by e-mail in respect of a claims management service that we have provided.

These should be addressed in the first instance to:

Complaints
Accident Claims Helpline Limited
Imperial Court
2 Exchange Quay
Salford Quays
Manchester
M5 3EB

Or

By email: Complaints - complaints@accidentclaimshelpline.org

We will send you a written or electronic acknowledgement
of a complaint within two business days of receipt that will
identify the person who will be handling the complaint for the business

Wherever possible, that person will not have been directly
involved in the matter which is the subject of the complaint,
and will have authority to settle the complaint